Manage stakeholders and communication
Stakeholder management consists of analyzing interests and establishing measures to ensure the project's success. Communication ensures the flow of information between those involved in the project and from the project to its environment. This also includes project marketing.
The interests and expectations of stakeholders are analyzed. Different interests and expectations can lead to significant conflicts that jeopardize the project's success. They have to be settled. Decision-making processes are planned and decisions prepared as part of stakeholder management.
The communication objectives and measures are planned and/or implemented, and their impact is regularly reviewed. Communication takes target groups and stakeholder interests into account.
The communication plan is part of the project management plan.
The stakeholder list and stakeholder interests are created for the first time in the initiation phase and are continually pursued in the course of the project. The analysis of stakeholder interests is a subjective assessment by the project manager and not a public outcome, but stakeholder interests are still needed for communication.
Determine framework conditions and specifications for communication
Identify and analyze new stakeholders, update stakeholder list and stakeholder interests, perform continuous stakeholder management
Define communication objectives, plan communication measures and coordinate them with the project sponsor; implement measures and measure impact; continually update the communication plan in the project management plan
Create decision planning, coordinate it with the project sponsor and integrate it into communication planning
|Module||Task||Task responsibility||Outcome||Involved in creation of outcome|
|Project management||Manage stakeholders and communication||Project manager||Project management plan|
|Manage stakeholders and communication||Project manager||Stakeholder list||Project sponsor, Business analyst, Business process owner|
|Manage stakeholders and communication||Project manager||Stakeholder Interests|