User representative

Description

Specialist
The user representative represents the interests of his user group in the project. He ensures that clear and coordinated technical requirements exist as a stable basis for implementation, offers specialist support for provision, participates in acceptance and carries out training and deployment measures.

Responsibility

  1. Provides the complete technical requirements agreed with the specialist areas
  2. Handles preliminary acceptance and acceptance

Powers

  1. Can access all required information

Skills

  1. In-depth knowledge of the specialist area
  2. Basic knowledge of business administration
  3. Ability to formulate requirements and change requests
  4. Knowledge of HERMES
  5. Good writing skills, e.g. to create user documentation
  6. Abstraction and simplification ability
  7. Ability to work in a team, to communicate and to resolve conflicts

Relationships

Table 32: User representative relationships
Module Task Task responsibility Outcome Involved in creation of outcome
Project management Lead change management Project manager Change request Business analyst, User representative
Project foundations Conduct a study Project manager Study Business analyst, User representative, Business process owner, IT-architect
Business organization Activate business organization Business analyst Business organization activated User representative, Business process owner
Realize business organization Business analyst Process description User representative, Business process owner
Organization description User representative, Business process owner
Draw up business organization concept Business analyst Business organization concept User representative, Business process owner
Product Realize product Developer Product realized User representative
User manual User representative
Design a product concept Business analyst Product concept User representative
IT system Realize system Developer User manual User representative
Design a system concept IT-architect Situation analysis Business analyst, User representative, Business process owner
System requirements Business analyst, User representative, Business process owner
Detailed study Business analyst, User representative, Developer
Deployment organization Design a deployment concept Project manager Deployment concept Business analyst, User representative, Business process owner
Decide on acceptance Project manager Acceptance report Operations manager, User representative, Application owner, Developer, Quality and risk manager
Decide on preliminary acceptance Project manager Acceptance report Operations manager, User representative, Application owner, Developer, Quality and risk manager
IT migration Decide on acceptance of migration Project manager Acceptance report Operations manager, User representative, Application owner, Developer, Quality and risk manager