Operations manager

Description

Specialist
The operations manager is responsible for setting up operation with the operating platforms and operating organization. He ensures the technical and organizational integration and operation of the IT system on the various system platforms during the project phases and operation.

Responsibility

  1. Provision of the goods and services agreed with the operator while adhering to the set deadlines and budgets
  2. Consideration of the operator's requirements
  3. Assurance of the operator's compliance with the IT security and data protection requirements

Powers

  1. Can access all required information
  2. Authority to give instructions to the operator with regard to his specialist areas

Skills

  1. In-depth knowledge of operation
  2. Knowledge of the specifications of the core organization for the project and the operation of the application (e.g. technical and organizational specifications)
  3. Ability to develop requirements, specifications, concepts and operating documentation
  4. Business administration knowledge for assessing options and cost-effectiveness
  5. In-depth knowledge of HERMES, attested to by a certificate
  6. Good writing skills, e.g. to create operating documentation
  7. Ability to work in a team, to communicate and to resolve conflicts
  8. Management of specialists in his area of responsibility

Relationships

Table 35: Operations manager relationships
Module Task Task responsibility Outcome Involved in creation of outcome
Agile development Design release plan Developer Release plan Operations manager, Business analyst
Product Activate product Developer Product activated Operations manager
IT system Realize system Developer System architecture Operations manager
Design a system concept IT-architect System architecture Operations manager, Developer
Design an integration concept IT-architect Integration concept Operations manager, Business analyst, Developer
Prepare system integration Developer System architecture Operations manager
Integration and installation instructions Operations manager
Activate system Developer System activated Operations manager, Business analyst, Application owner
Procurement Issue a call for tenders Project manager Offer Operations manager, Developer
Deployment organization Decide on acceptance Project manager Acceptance report Operations manager, User representative, Application owner, Developer, Quality and risk manager
Decide on preliminary acceptance Project manager Acceptance report Operations manager, User representative, Application owner, Developer, Quality and risk manager
Testing Conduct test Test manager Test concept Tester, Operations manager, Business analyst, Developer
Design a test concept Test manager Test concept Tester, Operations manager, Business analyst, Developer
Realize test infrastructure Operations manager Test system Test manager
Test data Business analyst, Test manager
IT migration Decide on acceptance of migration Project manager Acceptance report Operations manager, User representative, Application owner, Developer, Quality and risk manager
Decommission the legacy system IT-architect Legacy system decommissioned Operations manager, Business analyst
Realize migration procedure Developer Migration procedure Operations manager
Conduct migration Developer Migration carried out Operations manager, Business analyst, Application owner
IT operation Design an operating concept Operations manager Operating concept Application owner, IT-architect
Agreement Project sponsor, Project manager
Activate operation Operations manager Operating manual
Operation activated Application owner, Developer
Realize operation Operations manager Operating infrastructure realized
Operating manual
Operating organization realized Application owner
Integrate system in operation Operations manager Operating manual
System integrated Developer
Information security and data protection Design ISDP concept ISDP manager ISDP concept Operations manager, Application owner, IT-architect
Implement ISDP concept Project manager ISDP measures Operations manager, ISDP manager, Developer
ISDP concept Operations manager, Application owner, IT-architect
Transfer ISDP concept ISDP manager ISDP concept Operations manager, Application owner, IT-architect