The agreement governs the cooperation between different project participants, mainly between the user (project sponsor), developer and operator. The agreement can be concluded for one or more phases. Agreements are differentiated according to project agreement, contract and SLA.


The content of agreements is stipulated by the core organization. The agreement may include, but is not limited to, the following points:

  1. Deployment
  2. Scope
  3. Scope of goods/services and outcomes
  4. Persons deployed
  5. Cooperation duties
  6. Quality assurance and acceptance
  7. Warranty
  8. Data protection and data security
  9. Change management
  10. Reporting
  11. Outlay and costs
  12. Signatures
  13. Supplementary technical standards
  14. Regulations
  15. Directives
  16. etc.