Agreement
Description
The agreement governs the cooperation between different project participants, mainly between the user (project sponsor), developer and operator. The agreement can be concluded for one or more phases. Agreements are differentiated according to project agreement, contract and SLA.
Content
The content of agreements is stipulated by the core organization. The agreement may include, but is not limited to, the following points:
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Deployment
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Scope
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Scope of goods/services and outcomes
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Persons deployed
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Cooperation duties
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Quality assurance and acceptance
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Warranty
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Data protection and data security
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Change management
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Reporting
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Outlay and costs
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Signatures
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Supplementary technical standards
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Regulations
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Directives
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etc.
Relationships
Module | Task | Task responsibility | Outcome | Involved in creation of outcome |
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Project management | Agree on and steer goods/services | Project manager | Agreement | Project sponsor |
Procurement | Draw up agreement | Project manager | Agreement | Project sponsor |
IT operation | Design an operating concept | Operations manager | Agreement | Project sponsor, Project manager |